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Sharp Canada COVID-19 Update

Sharp Canada COVID-19 Update

Dear Valued Dealers, Business Partners and Customers,

Sharp Canada would like to provide an additional update on our response and safety measures against the impact of COVID-19. Through our corporate directives regarding physical and social distancing, including remote work policy currently in place, keeping personal hygiene at its peak and restriction of all travel, Sharp Canada has been able to keep our employees as safe as possible during this time. We continue to operate as an essential service and are prepared to provide exceptional service and support to our dealers, business partners and customers. 

Sharp Technicians

In recognition of our service personnel who remain committed to servicing equipment for organizations that are, or are supporting essential businesses, we would like to inform you of the steps taken to protect customers and their staff while our technicians and training staff are onsite.

In addition to our corporate directives regarding COVID-19, we also advise our technicians on the following when asked to attend a customer’s site to perform service and repairs.

1. Review and follow federal and provincial government guidelines on a regular basis.

2. Upon arrival to a customer’s location, announce themselves, the reason for the visit, provide contact information and sign in at the reception desk (if available).

  • Where directed, to abide by a customer’s special conditions that may be identified for onsite visits during this crisis.
  • To request clarification as may be required.

3. Maintain 2m (6ft) distance from customer personnel, residents, support workers, and staff members.

4. Restrict passage through the office in a direct manner to the site necessary to effect the requested repair or service.

5. Maintain effective hand washing.

6. Sharp provides our technicians with masks, gloves (PPE’s) and hand sanitizer.

7. Before beginning the repair of the unit, the technician is to carefully wipe down the machine to be repaired.

8. Once work is completed, the technician will carefully wipe the machine down.

9. Prior to exiting the job site, to ensure a complete and thorough hand washing.

10. Properly discard or remove from the premises any packaging or items used in the repair of the unit.

11. From a safe distance, obtain acknowledgment of repair and sign out.

Dealer Support

Our dealer support team continues to deliver services and support to essential businesses across the country working remotely from home offices.  Our ability to deliver supplies, parts and technical assistance remains in effect for most of the country. However, it is important to understand our response time may be impacted in some regions due to local bylaws and/or government guidelines. 

We have suspended travel throughout the country for the time being, but we have various methods to support our dealers which include phone, e-mail, video, networking applications, etc.  In addition, we also have the capability to conduct training sessions for various aspects of our machines and to assist with troubleshooting techniques remotely. 

Further to these measures, Sharp Canada has released a cleaning guide for office equipment that can be used to properly sanitize Sharp office products. Please find more information or download this cleaning guide HERE.

Sharp Canada is committed to providing exceptional service and support to our clients and business partners through these challenging times. We will continue to monitor the situation and adapt our plans to address the wellbeing of our people, our clients, and business partners. We will provide updated information as necessary.

Stay safe, stay well.

Thank you,

Sharp Electronics of Canada Ltd.


 

March 17, 2020

Dear Valued Dealers, Business Partners and Customers,

I would like to provide an update on Sharp Canada’s preparedness related to the impacts of COVID-19 on our company, our dealers, our business partners and our customers.

The actions of government officials and health authorities so far are instructive in how we can take leadership in preventing the uncontrolled spread of COVID-19. The three most effective tactics being publicized are:

Social Distancing – work remotely, no handshakes, keep your distance
Personal Hygiene – wash hands frequently, don’t touch your face, cough responsibly
Don’t Panic – stay informed and follow guidance issued by credible health authorities and/or your company

We want you to be assured we have measures in place to protect our employees, dealers, and business partners. I’m optimistic the concerns related to this issue will subside with time, but we are prepared to manage through this serious and constantly-changing situation.

You can be confident in the knowledge we have a detailed business continuity plan including:

  • The ability to deploy our employees and operations remotely in the event of any facility closures or other issues.
  • Minimizing any impacts on our inventory levels by leveraging Sharp’s diverse production sites and supply chains.
  • Monitoring the situation closely and staying responsive to new information and events as they happen.
  • Numerous measures around protecting the health and well-being of our employees:
    • Postponing non-essential travel until further notice.
    • Enacting strict policies around proper office hygiene and restricting guests into our facilities.
    • Enforcing self-isolation if returning from out of the country.
    • Supporting employees impacted by government mandated closures.
    • Allowing employees to work from home with full systems access.
    • Utilizing our collaboration technologies to facilitate virtual meetings.
    • Implementing strict guidelines against working while ill and/or self-isolation if necessary.

Sharp Canada is committed to providing exceptional service and support to our dealers, business partners and customers through these challenging times. We will continue to monitor the situation, adapt our plans and provide updated information as necessary.

Thank you for your partnership and trust in Sharp.

Carmine Cinerari
President, Sharp Electronics of Canada Ltd.

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